Welcome to FLAG-Me Vision


Our FLAG-Me Vision software alert helps pharmacy staff identify people with vision impairments, so they can offer tailored 1:1 support and access to resources that improve patient safety.

We provide support and information for pharmacists to help reduce the challenges of taking medication for visually impaired (VI) patients.

Our Mission

Raising awareness of
patient safety

In the North West of England there are an estimated 239,000 people living with sight loss. Nearly half of blind and partially sighted people of working age said they experienced more difficulties accessing and negotiating healthcare services due to their sight loss. 35% of blind and partially sighted people said they experience negative attitudes from the public on a regular basis. This indicates a serious issue affecting vulnerable people. Our mission is to improve lives of people with Visual Impairment. We are doing it via our Flag-Me Vision service which allows for a much more personalised and safer pharmacy experience.


Key Statistics

One in every five people will start to live with sight loss in their lifetime” 

£3,066,000,000 – Estimated cost of sight loss each year (includes direct and indirect costs) 

17% offered emotional support with sight loss 

Severity of sight loss 2021 2025 2030 
Partial sight 207,500 222,100  245,600 
Blindness 31,600 34,600 38,700 
Total  239,000 257,000 284,000 
Estimation of sight loss in future years:

Patient Safety

Using medication safely can be a challenge when print on packaging is tiny, boxes are the same shape and size, or printed in ways that confuse screen readers.

FLAG-Me works with patients and pharmacists to find strategies for tackling this that really work, by bringing your lived experience of taking medicines safely into your pharmacy.

Explainer Video

FLAG-Me in the pharmacy

Identifying patients

Enabling consultations

Patient quotes

Going into a chemist and having my personal details discussed in front of other customers only emphasizes my vulnerability, not just to myself but to everyone else in the shop, it makes me highly embarrassed and uncomfortable.

“Being able to discuss my personal information in a private setting and explore methods to help me take my medication safely and in the full knowledge of what I am taking, gives me the confidence to be able to forge a loyal bond with the pharmacist, safe in the knowledge that my health and safety is paramount.” 

“Having someone able to look beyond my visual impairment and disability, to the person who I am and to treat me with a level of understanding and respect boosts my confidence in them and their organization.

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